Return & Replacement Policy
To ensure a smooth replacement process, customers are requested to follow the guidelines below:
1. Unboxing Video Required
Please record a clear video while opening your parcel. The video should show the package and product from the beginning of the unboxing process.
If the product is received damaged, broken, or in an unacceptable condition, please record a short video clearly showing the issue and send it to us via WhatsApp as soon as possible.
WhatsApp: 0325-7777305
2. Product Testing
If the product appears to be in good condition upon delivery, please switch it on and test it immediately to make sure it is working properly.
If you find any functional issue or manufacturing defect, please record a clear video demonstrating the problem and send it to us on the same day or by the next day of receiving the parcel.
After verification, the company will provide a replacement if the issue is covered under our replacement policy.
3. Issues After Use
Once the product has been used normally for several days, any issue that develops later will not be considered eligible for replacement, as it may result from usage, accidental damage, improper handling, or other factors beyond our control.
Therefore, customers are strongly advised to check and test the product immediately after receiving it.
Important Note
A clear unboxing/testing video may be required to verify any damage or functional issue. Without proper video evidence, we may not be able to process a replacement request.
Contact Us
For assistance regarding your order or replacement request:
WhatsApp: 0325-7777305
Call: 0325-7777301 / 0325-7777302